Privacy Policy

Last updated: April 2026

1. Who We Are

PhysioMelaka (physiomelaka.com.my) is an information directory for physiotherapy services in Melaka, Malaysia. We are not a healthcare provider.

2. Information We Collect

Analytics data: We use Google Analytics 4 to collect anonymized usage data including pages visited, time on site, device type, and general location (city-level). This data does not identify you personally.

WhatsApp messages: When you contact us via WhatsApp, your phone number and messages are processed by WhatsApp (Meta Platforms). We use this information solely to respond to your enquiry.

We do not collect: names, email addresses, health records, payment information, or any other personal data through this website.

3. How We Use Information

  • To improve our website content and user experience
  • To understand which pages and services are most useful
  • To respond to your WhatsApp enquiries

4. Cookies

We use cookies only for Google Analytics. You can disable cookies in your browser settings. The site functions normally without cookies.

5. Third-Party Services

6. Data Retention

Analytics data is retained for 14 months per Google Analytics default. WhatsApp conversation data is retained as long as needed to serve your enquiry.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access and correct personal data we hold. Contact us via WhatsApp to exercise these rights.

8. Changes

We may update this policy. Changes will be posted on this page with an updated date.

9. Contact

For privacy-related enquiries, contact us via WhatsApp through the button on any page of this website.

WhatsApp